European Economic Congress 2023

Future of the BPO sector in Poland

25 April 2023 • 11:30-13:00 • Conference room 10 • Session translated simultaneously PL/EN

Session partner

Thematic scope

Modern business services in Poland. Top shared services centres and new investments. The Polish BPO sector in the structure of national exports. Speed, agility, resilience – business services in the face of new challenges arising from the pandemic, the war in Ukraine, and other crisis phenomena. A service model or a stronger integration into clients; structures? Internal changes in the sector. Employment, rotation, forecasts for the sector. New requirements, skills in high demand, and how to tap them more effectively.

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