AGENDA

Major challenges for the modern business services sector in Poland

14 May 2019 • 13:30-15:00 • Conference room 1

In what direction is Poland’s BPO/SSC sector heading? Sector and market evolution
In- or outsourcing? Company needs versus new types of services. The cost aspect
The issue of shortage of labour, ways to attract labour. Increasingly more complex processes
How to raise the education level and change its nature without losing competitiveness in the region and the world at large
Robots now? Automation of BPO services